1st Picture: Progressive’s Twitter account yesterday. Flo avatar, canned responses, laughable decision-making.
2nd Picture: Progressive’s Twitter account today. Flo-less avatar, individual responses, too little too late.
Again, I don’t think the people who run their Twitter account are at fault. But it’s time for their P.R. machine to state unequivocally that they will do the right thing in regards to Matt’s family.